Frequently Asked Questions

Everything you need to know about our science-backed skincare and your order.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a second email containing your tracking number so you can follow its journey to your doorstep.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the United States. International shipping times vary depending on the destination, but generally range between 7-14 business days.

What is your return policy?

We offer a 365-day 'Bottom of the Jar' money-back guarantee. If you are not completely satisfied with your results, even if you have used the entire bottle, you can return it for a full refund.

Are Vibriance products suitable for sensitive skin?

Yes, our formulas are designed with all skin types in mind. We prioritize high-quality, non-irritating ingredients; however, we always recommend performing a patch test before incorporating any new product into your routine.

Are your products cruelty-free?

Absolutely. Vibriance is committed to ethical beauty practices. We never test our products or ingredients on animals at any stage of the development process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.